Frequently Asked Questions

Typically we respond within 2 hours of the call, unfortunately there are times where our area is in a “state of emergency” and our response time may be delayed.


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If your loss is sudden and accidental, 90% of the time it will be a covered loss. One of our trained professionals can help you file your claim to determine coverage.


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MasterDry will match any warranty offered by the insurance company’s preferred vendors.


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The insurance company can recommend a company but it is actually against the law for them to require you to use a particular company. It is your home and you may choose to use whomever you wish.


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Social media is a wonderful tool, inform yourself by looking a company’s reviews, their rating on the BBB, and don’t be afraid to ask for referrals.


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Insurance deductibles can vary by company and policy; only your insurance company can tell you that. MasterDry understands that you do not plan for an emergency and does not charge your deductible up front for an insurance claim. Once we have been paid by the insurance company if the deductible is due we will then contact you for payment.


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There are usually things a homeowner can do to lessen the expense and one of our trained professionals can help you with that.


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We work with every insurance company and will submit everything including our invoice directly to your insurance company for you.


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Do you know that if you feel the insurance company does not have your best interest in mind that you can file a complaint at:

West Virginia Insurance Commission: http://www.wvinsurance.gov/


If you have a FAQ you would like for us to answer, please add it here. If you have a specific question, please submit those through our contact form.