Frequently Asked Questions
We work with every insurance company and will submit everything including our invoice directly to your insurance company for you.
The insurance company can recommend a company but it is actually against the law for them to require you to use a particular company. It is your home and you may choose to use whomever you wish.
MasterDry will match any warranty offered by the insurance company’s preferred vendors.
Insurance deductibles can vary by company and policy; only your insurance company can tell you that. MasterDry understands that you do not plan for an emergency and does not charge your deductible up front for an insurance claim. Once we have been paid by the insurance company if the deductible is due we will then contact you for payment.
Typically we respond within 2 hours of the call, unfortunately there are times where our area is in a “state of emergency” and our response time may be delayed.
If your loss is sudden and accidental, 90% of the time it will be a covered loss. One of our trained professionals can help you file your claim to determine coverage.
Social media is a wonderful tool, inform yourself by looking a company’s reviews, their rating on the BBB, and don’t be afraid to ask for referrals.
West Virginia Insurance Commission: http://www.wvinsurance.gov/
If you have a FAQ you would like for us to answer, please add it here. If you have a specific question, please submit those through our contact form.